SourcePlus EdgeSurvey: Patient Satisfaction Measurement and Quality Benchmarking

Powerful, intuitive satisfaction measurement

SourcePlus EdgeSurvey is an innovative web-based patient satisfaction survey and benchmarking solution specifically designed to help surgical facilities achieve and sustain peak performance levels. This comprehensive solution leverages the latest online survey collection and assessment technology with the flexibility to accommodate paper-based surveys for patients without Internet access, as well as customizable to meet your facility’s unique needs.

SourcePlus EdgeSurvey effortlessly automates the distribution, collection, aggregation and reporting steps of patient satisfaction surveys. The program frees up countless hours of staff time, and more importantly provides data to improve overall facility performance.

And thanks to seamless interfaces between EdgeSurvey and SourceMedical’s AdvantX, SurgiSource and Vision applications, duplicate data entry for survey candidates is eliminated -- further enhancing facility management.

Meaningful key performance indicators and benchmarking

SourcePlus EdgeSurvey summarizes patient satisfaction data in four primary categories:

• Process, Facility, People and Personal attributes.
• At a more granular level, 27 key performance indicators (KPI’s) and customer loyalty metrics benchmark your facility’s performance against industry peers.
• EdgeSurvey’s standard six-month trend analysis for all KPI’s ensures you are kept apprised of how your patients perceive your performance.

EdgeSurvey’s summary and detail information provide immediate insight to improvement needs, as well as monitor existing QA programs. A supporting CTI (critical to improvement) analysis uses advanced mathematical methods to assist you with prioritizing underperforming assets, based on your results and their correlation to the rest of the industry.

In short, EdgeSurvey provides an ongoing “pulse” of your operational performance allowing you to focus on improving the overall patient care experience, giving your facility a competitive edge.

SourcePlus EdgeSurvey: Improving Healthcare Through Technology

SourcePlus EdgeSurvey is verifiably more cost-effective than self-administered surveys. However, it is the additional patient intelligence captured in the form of increased responses, granularity and unbiased third-party collection that provides actionable decision-making information allowing you to focus on what your patients share as meaningful.

EdgeSurvey gives your facility a competitive advantage to:

• Increase survey response rates by 150-175 percent
• Capture timely, accurate and unbiased feedback on your patients’ overall experience
• Boost efficiency and profitability while increasing patient satisfaction and loyalty
• Significantly reduce costs (35-50 percent) associated with self-administered surveys
• Reallocate staff time to patient care
• Collect continuous quality improvement data, aimed at achieving peak performance
• Utilize the patient intelligence to promote appropriate quality assurance programs and meet accreditation requirements
• Benchmark your performance against peer facilities
• Customize your benchmarking to meet your facilities unique requirements
• Improve satisfaction for those who matter most – your patients